Program Costs & Financial Aid
See costs of tuition, books, and supplies.Contact an NWTC support representative to find the best way to pay for this program.
Estimates based on in-state residency. Learn more about tuition and fees.
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Provide excellent customer service in a health care setting.
Earn your Healthcare Customer Service Representative Certificate while working toward your Phlebotomy Certificate.
10-501-101 Medical Terminology
10-501-104 Contemporary Healthcare Practices
10-501-107 Digital Literacy Healthcare
Delivery
Curriculum
Students following the study plan below will complete the certificate in the number of semesters shown.
8 Week 1
8 Week 2
- Curriculum Note: Students must earn a "C" or higher in the following courses: Medical Terminology, Basic Lab Skills, and Phlebotomy. A student may repeat that particular course to achieve a “C” or better final grade in order to continue in or complete this certificate.
- The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements, but must be passed with a "C" or better.
Certificate Outcomes
- Collect blood samples by venous and capillary techniques.
- Use methods that comply with OSHA Needlestick Safety Standards.
- Process and prepare specimens for testing.
Note
- A maximum of 16 students will be accepted to the Certificate in each Spring and Fall semester.
- Student must be 18 years old to enroll in phlebotomy course. Medical Terminology and Basic Lab Skills can be completed by students of all ages.