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  4. Help Desk Analyst: Tier 1 Support Specialist Certificate of Completion (Online)
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Help Desk Analyst: Tier 1 Support Specialist Certificate of Completion (Online)

Bay de Noc Community College

2067 N Lincoln Road
Escanaba, MI 49829-2577
United States

906-786-5802
See All Bay de Noc Community College Training Programs

Program Description

The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This course uniquely prepares you to work as a support specialist by focusing on the business needs of the customer, establishing credibility and trust, and handling the most difficult customer scenarios.

You'll learn about problem solving and troubleshooting, team dynamics, and interpersonal communication skills. You'll also get a broad overview of the back-office operations of a support center, and the common industry tools and technologies used in providing exceptional customer support.

This course also prepares for the Support Performance Tier-1 Support Specialist (SPC-T1SS) Certification exam at no additional cost, which is an organizational certification through SCInc., not an industry certification.

Interested in learning more about this program?

To view program frequency, tuition range, class offerings, and more, select the button below.

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