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What Does a Medical Records or Health Information Technician Do?

Keeping track of medical procedures at a doctor’s office or hospital and relaying that information to insurance companies requires a lot of juggling, but it’s a job that medical records technicians do with ease. Sometimes referred to as health information managers, these workers handle patient data, insurance claims and other forms of physician reimbursement. They determine which medical procedures are covered by insurance. They also work with patients to create payment plans for procedures that aren't covered. They commonly work in hospitals, clinics and physicians' offices.

Some specialize in specific areas, including coding specialists, who ensure that patient data is coded properly, or cancer registrars, who work with cancer patients and pathology.

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$ 26,000 - $ 71,000
$ 43,000
29,010+
A medical records technician helps keep track of patient data
A good medical records technician knows how to bring order to the chaos of patient data. (Credit: Logoboom/Shutterstock)
Job Responsibilities
  • Review patient medical history
  • Check eligibility and benefits verification
  • Prepare and transmit claims using billing software, including electronic and paper claim processing
  • Organize and maintain data for clinical databases
  • Track patient outcomes for quality assessment
  • Follow up on unpaid claims 
  • Use classification software to assign clinical codes for insurance reimbursement
  • Call insurance companies regarding any discrepancy in payments
  • Maintain confidentiality of patients’ records
  • Set up patient payment plans
EDUCATION + TRAINING

Most employers require a high school diploma and previous experience or some postsecondary education. Typically, that means an associate degree program in health information technology, which includes courses in medical terminology, anatomy, health data standards, coding systems, reimbursement methods, statistics and computer systems. Employers often require certification.

YOU MAY BE A GOOD FIT FOR THIS POSITION IF YOU
  • Have excellent communication skills
  • Are detail-oriented
  • Have good customer service skills
  • Work well in a team environment
  • Have good problem-solving skills
  • Are patient and calm
  • Have the ability to multitask

Medical Records and Health Information Technician Training in Your Area

Coordinates
Platt College logo

Medical Billing and Coding

Platt College
Tulsa (68.6 Miles)

Physician Coding, A.A.S.

Butler Community College
El Dorado (81.0 Miles)

Physician Coding Certificate

Butler Community College
El Dorado (81.0 Miles)
Hutchinson Community College logo

Health Information Management, A.A.S.

Hutchinson Community College
Hutchinson (138.4 Miles)
Hutchinson Community College logo

Healthcare Coding Specialist Certificate

Hutchinson Community College
Hutchinson (138.4 Miles)

Health Information Technology, A.A.S.

Missouri State University - West Plains
West Plains (214.6 Miles)

Health Information Technology

Missouri State University - West Plains
West Plains (214.6 Miles)
Grayson College logo

Medical Billing Certificate

Grayson College
Denison (239.5 Miles)
Grayson College logo

Medical Administrative Assisting Certificate

Grayson College
Denison (239.5 Miles)
University of Arkansas - Pulaski Technical College logo

Health Information Technology, A.A.S.

University of Arkansas - Pulaski Technical College
North Little Rock (248.8 Miles)
University of Arkansas - Pulaski Technical College logo

Medical Office Technology Certificate

University of Arkansas - Pulaski Technical College
North Little Rock (248.8 Miles)
University of Arkansas - Pulaski Technical College logo

Medical Office Technology Certificate of Proficiency

University of Arkansas - Pulaski Technical College
North Little Rock (248.8 Miles)

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Medical Records and Health Information Technician