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What Does a Social Services Assistant Do?

Social services assistants help change lives every day. Also called social and human services assistants or case work aides, they work with licensed social workers or psychologists to help clients with challenging problems, ranging from unemployment, divorce or addiction to a complex adoption process or a serious diagnosis.

They may counsel clients about government aid and private sector services and help arrange for transportation or personal aides. Some social services assistants specialize in helping the elderly or people suffering from disabilities or a mental illness. Others may specialize in working with veterans, immigrants or the homeless.

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$ 22,000 - $ 54,000
$ 35,000
54,860+
A social services assistant checks on an elderly client
Social services assistants usually work for nonprofit organizations or local or state governments. Some also work in hospitals, addiction clinics or homeless shelters. (Credit: ChameleonsEye/Shutterstock)
Job Responsibilities
  • Interview clients and help determine needs
  • Screen clients for program eligibility 
  • Present clients with information about programs and community resources
  • Work with more experienced social services workers to develop a treatment plan
  • Keep records of conversations and solutions
  • Provide administrative support, such as answering the phone
  • Schedule face-to-face interviews between clients and service providers
  • Follow up with clients to ensure that the services are provided
Social Services Assistant Education + Training

Social services assistant jobs require a high school diploma or equivalent, but education requirements vary by role. For entry-level social services assistants, most employers provide on-the-job training in case management, which means working with clients from a variety of backgrounds. It’s becoming more common for students to earn an associate degree or certificate in areas including gerontology (the study of aging), human services and social and behavioral science.

Some positions require related work experience or a bachelor’s degree. Continuing education or specialization is common, and it opens up more job opportunities.

You May Be a Good Fit To Become A Social Services Assistant If You
  • Have excellent communication skills
  • Have compassion and empathy
  • Manage your time well
  • Excel at problem-solving
  • Have strong organizational skills

Social Services Assistant Training in Your Area

Coordinates

Social Work, A.A.

Haskell Indian Nations University
Lawrence (130.4 Miles)
Oklahoma City Community College logo

Child Development, A.A.S.

Oklahoma City Community College
Oklahoma City (156.7 Miles)
Oklahoma City Community College logo

Child Development Certificate

Oklahoma City Community College
Oklahoma City (156.7 Miles)
Oklahoma City Community College logo

Child Development Administrator Option, A.A.S.

Oklahoma City Community College
Oklahoma City (156.7 Miles)

Social Work, A.A.S.

Pratt Community College
Pratt (169.3 Miles)
Three Rivers College logo

Social Work, A.A.

Three Rivers College
Poplar Bluff (292.5 Miles)
Jefferson College logo

Social Work, A.A.

Jefferson College
Hillsboro (293.1 Miles)
Northeast Community College logo

Community Health Worker Certificate

Northeast Community College
Norfolk (354.2 Miles)
Northeast Community College logo

Drug and Alcohol Counseling Certificate

Northeast Community College
Norfolk (354.2 Miles)
Northeast Community College logo

Human Services, A.A.

Northeast Community College
Norfolk (354.2 Miles)
Northeast Community College logo

Medication Aide Training

Northeast Community College
Norfolk (354.2 Miles)
Lincoln Land Community College

Criminal Justice, A.A.S.

Lincoln Land Community College
Springfield (376.9 Miles)

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