public service

Public Services

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What Does a Social Services Assistant Do?

Social services assistants help change lives every day. Also called social and human services assistants or case work aides, they work with licensed social workers or psychologists to help clients with challenging problems, ranging from unemployment, divorce or addiction to a complex adoption process or a serious diagnosis.

They may counsel clients about government aid and private sector services and help arrange for transportation or personal aides. Some social services assistants specialize in helping the elderly or people suffering from disabilities or a mental illness. Others may specialize in working with veterans, immigrants or the homeless.

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Median Salary $
35,000
Jobs Available
54,860+
A social services assistant checks on an elderly client
Social services assistants usually work for nonprofit organizations or local or state governments. Some also work in hospitals, addiction clinics or homeless shelters. (Credit: ChameleonsEye/Shutterstock)
Duties + Responsibilities
  • Interview clients and help determine needs
  • Screen clients for program eligibility 
  • Present clients with information about programs and community resources
  • Work with more experienced social services workers to develop a treatment plan
  • Keep records of conversations and solutions
  • Provide administrative support, such as answering the phone
  • Schedule face-to-face interviews between clients and service providers
  • Follow up with clients to ensure that the services are provided
Education + Training

Social services assistant jobs require a high school diploma or equivalent, but education requirements vary by role. For entry-level social services assistants, most employers provide on-the-job training in case management, which means working with clients from a variety of backgrounds. It’s becoming more common for students to earn an associate degree or certificate in areas including gerontology (the study of aging), human services and social and behavioral science.

Some positions require related work experience or a bachelor’s degree. Continuing education or specialization is common, and it opens up more job opportunities.

You May Be a Good Fit for This Position If You
  • Have excellent communication skills
  • Have compassion and empathy
  • Manage your time well
  • Excel at problem-solving
  • Have strong organizational skills

Social Services Assistant training in your area

Coordinates

Substance Abuse Counselor Education Technical Diploma

Northcentral Technical College
Wausau (0.0 Miles)

Child Development: Families in Crisis Specialization Certificate

Merced College
Merced (0.0 Miles)

Mental Health, A.A.S.

Wayne County Community College District
Detroit (0.0 Miles)

Mental Health Certificate

Wake Technical Community College
Raleigh (0.0 Miles)

Addictions Counseling Certificate

Waubonsee Community College
Sugar Grove (0.0 Miles)

Mental Health & Human Services, A.A.S.

Tarrant County College District
Fort Worth (0.0 Miles)

Drug and Alcohol Studies State Approved Certificate

Moreno Valley College
Moreno Valley (0.0 Miles)

Addiction and Criminal Justice Certificate

San Jose City College
San Jose (0.0 Miles)

Human Services Technician, Certificate

Century College
White Bear Lake (0.0 Miles)
Community College of Baltimore County logo

Behavioral Health Counseling Advanced Certificate

Community College of Baltimore County
Baltimore (0.0 Miles)

Residential Child Care Certificate

College of DuPage
Glen Ellyn (0.0 Miles)

Law Enforcement Certificate

Navajo Technical University
Crownpoint (0.0 Miles)

Find Social Services Assistant Jobs in Your Area

Coordinates

Case Manager-Career Navigator

Dynamic Workforce Solutions
Tulsa ( 0.0 ) Miles
Posted 1 week 6 days ago

Junction Point Program Lead Advocate (full-time)

Catholic Community Services of
Seattle ( 0.0 ) Miles
Posted 5 days 10 hours ago

Lifestyle Assistant

Allegro
Tampa ( 0.0 ) Miles
Posted 7 months 1 week ago

Client Service Coordinator - 001232

Banfield Pet Hospital
Dallas ( 0.0 ) Miles
Posted 2 months ago

Member Liaison Specialist (Behavioral Health) (18046-022321)

CalOptima
Orange ( 0.0 ) Miles
Posted 1 week 6 days ago

Services Specialist 9/10/P11 - Oceana - Foster Care Case Manager/CPS Investigator

State of Michigan
Hart ( 0.0 ) Miles
Posted 5 days 10 hours ago

Human Service Technician I

Tri County Human Services
Bartow ( 0.0 ) Miles
Posted 7 months 1 week ago

Client Service Coordinator - 000299

Banfield Pet Hospital
Jacksonville ( 0.0 ) Miles
Posted 2 months ago