public service

Public Services

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What Does a Social Services Assistant Do?

Social services assistants help change lives every day. Also called social and human services assistants or case work aides, they work with licensed social workers or psychologists to help clients with challenging problems, ranging from unemployment, divorce or addiction to a complex adoption process or a serious diagnosis.

They may counsel clients about government aid and private sector services and help arrange for transportation or personal aides. Some social services assistants specialize in helping the elderly or people suffering from disabilities or a mental illness. Others may specialize in working with veterans, immigrants or the homeless.

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Median Salary $
36,000
Jobs Available
18,600+
A social services assistant checks on an elderly client
Social services assistants usually work for nonprofit organizations or local or state governments. Some also work in hospitals, addiction clinics or homeless shelters. (Credit: ChameleonsEye/Shutterstock)
Duties + Responsibilities
  • Interview clients and help determine needs
  • Screen clients for program eligibility 
  • Present clients with information about programs and community resources
  • Work with more experienced social services workers to develop a treatment plan
  • Keep records of conversations and solutions
  • Provide administrative support, such as answering the phone
  • Schedule face-to-face interviews between clients and service providers
  • Follow up with clients to ensure that the services are provided
Education + Training

Social services assistant jobs require a high school diploma or equivalent, but education requirements vary by role. For entry-level social services assistants, most employers provide on-the-job training in case management, which means working with clients from a variety of backgrounds. It’s becoming more common for students to earn an associate degree or certificate in areas including gerontology (the study of aging), human services and social and behavioral science.

Some positions require related work experience or a bachelor’s degree. Continuing education or specialization is common, and it opens up more job opportunities.

You May Be a Good Fit for This Position If You
  • Have excellent communication skills
  • Have compassion and empathy
  • Manage your time well
  • Excel at problem-solving
  • Have strong organizational skills

Social Services Assistant training in your area

Coordinates

Substance Abuse Counselor, A.A.S.

College of the Menominee Nation
Green Bay (0.0 Miles)

Addictions Counseling, A.A.S.

College of DuPage
Glen Ellyn (0.0 Miles)

Family and Human Services, A.A.S

Portland Community College
Portland (0.0 Miles)

Gerontology Specialist, A.A.S.

Wilbur Wright College
Chicago (0.0 Miles)

Addiction and Substance Abuse Disorders Level II Certificate

Rio Salado College
Tempe (0.0 Miles)

Human Services Certificate

Mitchell Community College
Statesville (0.0 Miles)

Mental Health Worker Certificate of Achievement

Cerritos College
Norwalk (0.0 Miles)

Adult Services, A.A.S

College of Lake County
Grayslake (0.0 Miles)

Registered Behavior Technician Certificate

Carroll Community College
Westminster (0.0 Miles)

Social Work, A.A.

Haskell Indian Nations University
Lawrence (0.0 Miles)

Human Services - Youth Development Concentration, A.A.S.

Ivy Tech Community College
Indianapolis (0.0 Miles)

Human Services Technology Certificate

Pitt Community College
Winterville (0.0 Miles)

Find Social Services Assistant Jobs in Your Area

Coordinates

Residential Assistant

Consulate Health Care
Pottsville ( 0.0 ) Miles
Posted 2 weeks 6 days ago

Care Coordinator

Spartanburg Regional Medical Center
Spartanburg ( 0.0 ) Miles
Posted 6 days 11 hours ago

Program Assistant

Sunrise Senior Living
Santa Rosa ( 0.0 ) Miles
Posted 3 months 1 week ago

Direct Support Professional (DSP)

Hope Network
Cedar Springs ( 0.0 ) Miles
Posted 2 months 1 week ago

Case Worker (Infectious Disease Program)

ACCESS
Dearborn ( 0.0 ) Miles
Posted 2 weeks 6 days ago

Health Care Data Coordinator

St Therese Home of New Hope
New Hope ( 0.0 ) Miles
Posted 6 days 11 hours ago

Youth Counselor - Part time - Hamilton

Youth Homes
Hamilton ( 0.0 ) Miles
Posted 3 months 1 week ago

Residential Direct Support Professional - FAR NORTHEAST PHILADELPHIA

Merakey
Philadelphia ( 0.0 ) Miles
Posted 2 months 1 week ago