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What Does an IT Support Specialist Do?

If you like to solve problems and help people, here’s a role to consider. IT support specialists, also called computer support specialists, provide technical support for a company and its staff. They use their knowledge of computer science to troubleshoot problems, provide routine maintenance and help employees. Support specialists answer questions or resolve computer problems in person, via telephone or through remote video.

These computer help specialists resolve issues related to hardware, software or other aspects of computer systems, and some also provide network support.

Tech support services are crucial to business, so these jobs may involve some night and weekend work.

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$ 30,000 - $ 88,000
$ 52,000
54,640+
An IT support specialist helps an employee solve computer issues.
It takes patience to help non-IT users understand how computer systems work, but it can be very rewarding. (Credit: Fizkes/Shutterstock)
A Day In the Life
Image
Andrew Sonon, IT specialist, with John Whitehall
A Day In the Life

Andrew Sonon knew he wanted to work with computers and didn't want to earn a four-year degree. The IT support specialist earned an associate degree and now runs his own company helping small- and medium-sized companies solve their IT problems.

“I like that I was able to go to school for two years at a reasonable rate, learn skills that made me highly sought after and now have the opportunity to work wherever I want,” says Andrew. 

He loves that his company’s work is so fundamental. "If we don't do our job, our clients can’t do their jobs."

Job Responsibilities
  • Set up equipment for employee use, including operating systems and software
  • Conduct computer diagnostics and work with computer users to resolve problems
  • Perform regular maintenance on systems
  • Repair or replace computer equipment and related devices
  • Learn about new hardware and software and train people to use them
Education + Training

The educational requirements for IT support specialist positions vary by role. Most employers focus on specific computer skills, though some require a bachelor’s degree. Skills may be obtained through an associate degree or certification offered by community colleges and vendors or large software companies that sell specific equipment or software.

It’s critical for IT support support specialists to stay up-to-date on current IT technology and best practices. Many specialists advance to other roles in information technology, such as software developer, network systems administrator or a management role.

 

You May Be a Good Fit for This Position If You
  • Have good customer service skills
  • Have excellent communication skills, especially over the phone, web chat or email  
  • Are a good problem-solver
  • Are patient
  • Are able to describe computer problems and solutions in a way that a nontechnical person can understand

IT Support Specialist Training in Your Area

Coordinates

Computer Support Specialist, A.A.S

Neosho County Community College
Chanute (42.2 Miles)

Information Technology, A.A.S.

Allen Community College
Iola (61.1 Miles)

Computer & Network Support Technician Certificate

Allen Community College
Iola (61.1 Miles)

Business Application Technology Certificate

Tulsa Community College
Tulsa (68.8 Miles)

Information Technology, A.A.S.

Tulsa Community College
Tulsa (68.8 Miles)

Systems Support Technician, A.A.S.

Tulsa Community College
Tulsa (68.8 Miles)

Systems Support Technician, A.A.S.

Tulsa Community College
Tulsa (68.8 Miles)

Information Technology Systems/Computer Support Specialist, A.A.S.

Wichita State University Tech WSU Tech
Wichita (94.8 Miles)

Information Technology Systems/Computer Support Specialist Certificate

Wichita State University Tech WSU Tech
Wichita (94.8 Miles)

IT Essentials Certificate

Wichita State University Tech WSU Tech
Wichita (94.8 Miles)

Computer Information Management and Applications, A.A.S.

NorthWest Arkansas Community College
Bentonville (99.2 Miles)

Information Technologies, A.A.S.

Oklahoma State University Institute of Technology
Okmulgee (101.9 Miles)

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