Information Technology

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What Does an IT Support Specialist Do?

If you like to solve problems and help people, here’s a role to consider. IT support specialists, also called computer support specialists, provide technical support for a company and its staff. They use their knowledge of computer science to troubleshoot problems, provide routine maintenance and help employees. Support specialists answer questions or resolve computer problems in person, via telephone or through remote video.

These computer help specialists resolve issues related to hardware, software or other aspects of computer systems, and some also provide network support.

Tech support services are crucial to business, so these jobs may involve some night and weekend work.

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Median Salary $
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An IT support specialist helps an employee solve computer issues.
It takes patience to help non-IT users understand how computer systems work, but it can be very rewarding. (Credit: Fizkes/Shutterstock)
Duties + Responsibilities
  • Set up equipment for employee use, including operating systems and software
  • Conduct computer diagnostics and work with computer users to resolve problems
  • Perform regular maintenance on systems
  • Repair or replace computer equipment and related devices
  • Learn about new hardware and software and train people to use them
Education + Training

The educational requirements for IT support specialist positions vary by role. Most employers focus on specific computer skills, though some require a bachelor’s degree. Skills may be obtained through an associate degree or certification offered by community colleges and vendors or large software companies that sell specific equipment or software.

It’s critical for IT support support specialists to stay up-to-date on current IT technology and best practices. Many specialists advance to other roles in information technology, such as software developer, network systems administrator or a management role.


You May Be a Good Fit for This Position If You
  • Have good customer service skills
  • Have excellent communication skills, especially over the phone, web chat or email  
  • Are a good problem-solver
  • Are patient
  • Are able to describe computer problems and solutions in a way that a nontechnical person can understand

IT Support Specialist training in your area


Power Skills Bootcamp

St. Louis Community College
Bridgeton (0.0 Miles)

Computer and Information Technologies, A.A.S.

South Mountain Community College
Phoenix (0.0 Miles)

Computer Information Systems/Computer Support Certificate

Rockland Community College - SUNY
Suffern (0.0 Miles)

Computer Engineering Technology, A.A.S.

Prince George's Community College
Largo (0.0 Miles)

Network Engineering Technology, A. A. S.

BridgeValley Community and Technical College
South Charleston (0.0 Miles)

Computer and Information Technologies, A.A.S.

Santa Fe Community College
Santa Fe (0.0 Miles)

Medical Office Professional, A.A.S.

Fayetteville Technical Community College
Fayetteville (0.0 Miles)

Computer Information Systems, A.A.S.

Arkansas Northeastern College
Blytheville (0.0 Miles)

Computer Technician Preparation Certificate

Calhoun Community College
Tanner (0.0 Miles)

Computer Support Specialist Diploma

Albany Technical College
Albany (0.0 Miles)

Information Technology Support Specialist I Occupational Skills Award Certificate

El Centro College
Dallas (0.0 Miles)

Computer Support Tech Certificate

Paris Junior College
Paris (0.0 Miles)
Meet Ambassador
Andrew Sonon
Andrew Sonon, IT specialist, with John Whitehall
Meet Ambassador
Andrew Sonon

Andrew Sonon knew he wanted to work with computers and didn't want to earn a four-year degree. The IT support specialist earned an associate degree and now runs his own company helping small- and medium-sized companies solve their IT problems.

“I like that I was able to go to school for two years at a reasonable rate, learn skills that made me highly sought after and now have the opportunity to work wherever I want,” says Andrew. 

He loves that his company’s work is so fundamental. "If we don't do our job, our clients can’t do their jobs."

Find IT Support Specialist Jobs in Your Area


Service Desk Analyst I - Colorado Springs, CO

UnitedHealth Group Inc.
Colorado Springs ( 0.0 ) Miles
Posted 6 days 10 hours ago

Technology II Technician

Chatham County Schools
Pittsboro ( 0.0 ) Miles
Posted 5 months 1 week ago

Operational and Instructional Support Specialist

Prescient Edge
Fort Bragg ( 0.0 ) Miles
Posted 1 month 1 week ago

Application Specialist

Ecolab Inc.
Sugar Land ( 0.0 ) Miles
Posted 6 days 10 hours ago

Analyst III Systems - PTAC -- Retail Business Services

Delhaize America
Chicago ( 0.0 ) Miles
Posted 5 months ago

IT Service Delivery Technician

Barrick Gold Corporation
Carlin ( 0.0 ) Miles
Posted 1 month 1 week ago

Computer Support Specialist II (Fixed Term)

Montana State University, Inc
Bozeman ( 0.0 ) Miles
Posted 6 days 10 hours ago

Information Technology Specialist

Department of Defense
Youngstown ( 0.0 ) Miles
Posted 4 months 4 weeks ago