Information Technology

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What Does an IT Support Specialist Do?

If you like to solve problems and help people, here’s a role to consider. IT support specialists, also called computer support specialists, provide technical support for a company and its staff. They use their knowledge of computer science to troubleshoot problems, provide routine maintenance and help employees. Support specialists answer questions or resolve computer problems in person, via telephone or through remote video.

These help specialists resolve issues related to hardware, software or other aspects of computer systems, and some also provide network support.

Tech support services are crucial to business, so these jobs may involve some night and weekend work.

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An IT support specialist helps an employee solve computer issues.
It takes patience to help non-IT users understand how computer systems work, but it can be very rewarding. (Credit: Fizkes/Shutterstock)
Duties + Responsibilities
  • Set up equipment for employee use, including operating systems and software
  • Conduct computer diagnostics and work with computer users to resolve problems
  • Perform regular maintenance on systems
  • Repair or replace computer equipment and related devices
  • Learn about new hardware and software and train people to use them
Education + Training

The educational requirements for IT support specialist positions vary by role. Most employers focus on specific computer skills, though some require a bachelor’s degree. Skills may be obtained through an associate degree or certification offered by community colleges and vendors or large software companies that sell specific equipment or software.

It’s critical for IT support support specialists to stay up-to-date on current IT technology and best practices. Many specialists advance to other roles in information technology, such as software developer, network systems administrator or a management role.


You May Be a Good Fit for This Position If You
  • Have good customer service skills
  • Have excellent communication skills, especially over the phone, web chat or email  
  • Are a good problem-solver
  • Are patient
  • Are able to describe computer problems and solutions in a way that a nontechnical person can understand

IT Support Specialist training in your area


Computer Information Systems, A.S.

Cypress College
Cypress (0.0 Miles)

Computer Information Systems, A.A.S.

Bossier Parish Community College
Bossier City (0.0 Miles)

IT – Business Support Track, A.A.S.

Vance-Granville Community College
Henderson (0.0 Miles)

Computer Hardware Technician Certificate of Accomplishment

Long Beach City College
Long Beach (0.0 Miles)

Computer Maintenance Certificate

Shasta College
Redding (0.0 Miles)

Computer System Configuration and Support Certificate

Chandler-Gilbert Community College
Chandler (0.0 Miles)

A+ Certification

Lorain County Community College
Elyria (0.0 Miles)

Computer System Configuration and Support, Security Certificate

Glendale Community College
Glendale (0.0 Miles)

Hely Desk/User Support Technician Certificate

Cedar Valley College
Lancaster (0.0 Miles)

Cloud Core Technology Certificate Level 1 Certificate

Victoria College
Victoria (0.0 Miles)

Health Information Technology, A.A.S.

Waukesha County Technical College
Pewaukee (0.0 Miles)

Computer Information Technology Specialist Technical Certificate

Valencia College
Orlando (0.0 Miles)
Andrew Sonon, IT specialist, with John Whitehall
Meet Ambassador Andrew Sonon

Andrew Sonon knew he wanted to work with computers and didn't want to earn a four-year degree. The IT support specialist earned an associate degree and now runs his own company helping small- and medium-sized companies solve their IT problems.

“I like that I was able to go to school for two years at a reasonable rate, learn skills that made me highly sought after and now have the opportunity to work wherever I want,” says Andrew. 

He loves that his company’s work is so fundamental. "If we don't do our job, our clients can’t do their jobs."

Find IT Support Specialist Jobs in Your Area


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State of Nevada
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